Shipping Policy

Processing & Shipping 

Please use a physical address if you have one, PO Box shipping takes substantially longer, and we have no ability to expedite any shipping to a PO Box address. 

Processing: 

Once you have placed an order on our site you will receive a confirmation email.  We do not have the ability to edit any orders after they have been fully placed & processed. So be sure to order the correct sizes, colors, & include the correct address and email. 

To cancel an order please email us at customersupport@mttmnyc.com or call us at 1(888)-720-0938 immediately. Once you have received a tracking number your order will be unable to be cancelled.

Shipping:

Please allow 1-3 business days for your order to be shipped. Once it has been shipped you will receive a confirmation email with a tracking number. 

*Due to high order volumes during the holiday season or sales, please allow 2-3 weeks to get your item(s) shipped. 

MTTM’s warehouse hours are from 8am - 5pm PST Mon-Fri. All orders are shipped from our warehouse located in Tacoma, Washington. Any order placed on Friday after 10am will be sent out on the following Monday. 

The cut-off time for same day shipping for Overnight Orders is 10am PST. Any orders placed after that time, will most likely be shipping the following business day.  

Delivery Failure:

In the unlikely event that your package is marked as delivered but has not arrived at your delivery location, please send us an email containing your order number & verified shipping address within 5 days of the failed delivery. If you do not email us within the 5 days, we do not have the ability to file a claim or get your order reshipped or refunded. 

Domestic: 

We ship Domestic orders using FedEx Ground, Home Delivery, 2Day air, and Standard overnight shipping. Ground shipping takes around 3-6 days to arrive after being picked up by Fedex. Please give express shipping options 1 day to ship after placing (except on weekends). 

International: 

All orders outside the US will be shipped using USPS International Priority or FedEx Priority. Shipping rates are calculated by FedEx & USPS at checkout. Whenever shipping rates appear off, please contact us so we may verify for you. Depending on your location and the service selected at checkout, international deliveries may take on average 2 to 12 days. 

Customers are responsible for eventual duties and taxes before or after receiving the international order(s).